Effective Date: 18 May 2025  |  Last Updated: 18 May 2025

1. Introduction

Car Magic ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage our mobile car detailing services, visit our website at www.carmagic.au, or otherwise interact with us.

We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or website, you consent to the practices described in this policy.

2. About Us

Car Magic is a mobile car detailing business operating across Australia. We come to your location — home, office, or elsewhere — to deliver professional vehicle cleaning and detailing services.

If you have any questions about this policy or your personal information, please contact us at:

• Email: carmagic25@gmail.com

• Website: www.carmagic.au

3. Information We Collect

3.1 Information You Provide

We may collect the following personal information when you make a booking, contact us, or use our services:

• Full name

• Email address

• Phone number

• Service address (where you want the detailing performed)

• Vehicle details (make, model, registration)

• Payment information (processed securely via third-party payment providers)

• Communications you send us (e.g. enquiries, feedback, complaints)

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type

• Pages visited and time spent on our site

• Referring website

• Device information

This information is collected via cookies and similar tracking technologies. You can manage cookie preferences through your browser settings.

4. How We Use Your Information

We use your personal information for the following purposes:

• To confirm and manage your bookings

• To provide, deliver, and improve our detailing services

• To process payments and issue receipts

• To respond to your enquiries and provide customer support

• To send you service reminders, promotional offers, and updates (only if you have opted in)

• To comply with legal obligations

• To detect, prevent, and address fraud or security issues

We will not use your information for any purpose that is incompatible with the purposes listed above without first obtaining your consent.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third parties who assist us in operating our business (e.g. booking platforms, payment processors, SMS/email services). These providers are bound by confidentiality obligations.

• Legal requirements: Where required or authorised by law, a court order, or regulatory authority.

• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before this occurs.

• With your consent: Where you have given us explicit permission.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure, encrypted systems for data storage and payment processing.

Your information may be stored on servers located in Australia or overseas (e.g. cloud services). When data is transferred overseas, we take steps to ensure it is handled in accordance with the APPs.

While we implement strong safeguards, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

8. Your Rights & Choices

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or out-of-date information

• Opt out of marketing communications at any time

• Make a complaint about how we handle your information

To exercise any of these rights, please contact us at carmagic25@gmail.com. We will respond to access and correction requests within 30 days.

9. Marketing Communications

If you have opted in to receive marketing from us, we may send you promotional offers, seasonal specials, and service reminders via email or SMS. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email

• Replying STOP to any marketing SMS

• Contacting us directly at carmagic25@gmail.com

Opting out of marketing will not affect your ability to receive service-related communications (e.g. booking confirmations).

10. Cookies & Website Analytics

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. We may use:

• Essential cookies: Required for the website to function correctly

• Analytics cookies: Help us understand site usage (e.g. Google Analytics)

• Marketing cookies: Used to deliver relevant advertisements (only where consent is obtained)

You can disable cookies in your browser settings, though this may affect the functionality of our website.

11. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Act, please contact us first at carmagic25@gmail.com. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of Australia. Any disputes relating to this policy shall be subject to the jurisdiction of Australian courts.

Car Magic  |  www.carmagic.au  |  carmagic25@gmail.com

© 2025 Car Magic. All rights reserved.